FAQ & Help
FAQ & Help
Find quick answers about the DURMEXA torque wrench set, ordering, delivery, returns and customer support.
Product and use
What torque range does the wrench cover?
The adjustable range is 28–210 Nm (21–155 ft-lb).
What drive size does it use?
The wrench uses a 1/2-inch drive.
What is the stated accuracy?
The wrench is specified at ±4% clockwise accuracy when used correctly.
What is included in the set?
The set includes one torque wrench, five sockets (17, 19, 21, 22 and 24 mm), one 125 mm extension bar and a fitted storage case.
How do I set the torque?
Pull down the locking ring, rotate the handle until the required value aligns with the scale, then push the locking ring back into position before tightening.
How should I store the wrench?
After use, return it to the lowest torque setting, keep it clean and dry, and store it in the fitted case. Do not use it as a breaker bar for seized fasteners.
Orders and payment
How can I place an order?
Open the product page, choose the quantity, add the item to your cart and complete checkout using one of the payment methods shown at checkout.
Can I change or cancel an order?
Contact us as soon as possible. If the order has not entered processing, we will try to help. Once dispatched, changes or cancellation may no longer be possible.
Shipping and delivery
Where do you ship?
Available shipping destinations and charges are shown at checkout. For full processing and delivery information, read our Shipping policy.
How can I track my order?
When tracking is available, the tracking details are sent to the email address used for the order.
Returns and refunds
How do I request a return?
Review our Refund policy and contact us before sending an item back. Include your order number and a short description of the issue.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging so we can review the case.
Customer support
How can I contact DURMEXA?
Use the details on our Contact information page. Please include your order number when asking about an existing order.
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